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What has changed and why?

All organisations using a Non Geographic number for people to contact your organisation - numbers beginning 08, 09 or 118 - you need to be aware of all major changes to how these numbers are charged.

The cost to the consumer for calling a service number (starting 084, 087, 09 or 118) are now made up of two clear parts

  • Part 1 - An access charge. This goes to the caller's telephone company.
  • Part 2 - A service charge. This is the remainder; it includes any revenue going to the service provider (that is you, the party being called), as well as revenue going to the 'terminating call provider' (the company which provides the number to you).

Which numbers are now affected?

Numbers where Access and Service Charges apply; i.e. those numbers beginning 0843, 0844, 0845, 0870, 0871, 0872, 0873, 09, and 118.

When did these changes come into effect?

All the changes were implemented on the 1st July 2015.

What is the Service Charge for my number?

The Service Charge for the XoverX numbers are listed in the table below.

NumberTariffppm
0843SC00610ppm
0845SC00410ppm
0872SC00610ppm
0709PN250ppm
0911 726SC02660ppm
0911 726SC036120ppm
0911 726SC038150ppm

0800 and 0808

Freephone numbers starting 0800 or 0808, which are generally already free from landlines, have also become free for consumers to call from mobile phones from 1 July 2015. After this date, you will not be charged for calling any number starting 0800 or 0808 from your mobile.

Find out more

All of these changes apply across every landline and mobile. To find out more, visit ukcalling.info & ofcom.org.uk.