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Many businesses find it extremely important and useful to record some or all calls - some organisations are even required to by law. Our service can record your inbound calls so the conversations are never lost.
Play back and download the calls as you wish and use them to train staff and monitor standards of service.
With our Call Recording service, each call will hear a short message:
The call then continues as normal, with a full recording being made of both sides of the conversation.
When the call is finished, you can login to your account to review and download the call.
All call services are very straightforward to set-up on demand – simply go to the Xpanel to select and enable your chosen options.
There is a choice of how to pay for your services. You can per hour, which is paid like a utility service, in arrears. Alternatively, you can buy a package, which will give you a number of points to spend on your own tailor-made selection of services. Packages are paid for in advance. They give you the freedom to pick as many services as you wish, up to the total number of points that you have in that package.