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Every business that is in demand will find, on occasion, that callers to their Cloud Numbers may need to queue.
When you use our Call Queuing service you can enhance the caller experience and make the most of having their attention by playing a marketing message of your choice. Our On Hold Audio service is a golden opportunity to promote your products and services to someone who is already interested in your company.
The caller will simply hear your pre-recorded marketing message, which will end when they reach the front of the queue and their call is answered.
On Hold Audio not only entertains and informs your caller while they wait, it is a powerful and cost-effective marketing tool.
All call services are very straightforward to set-up on demand – simply go to the Xpanel to select and enable your chosen options.
There is a choice of how to pay for your services. You can per hour, which is paid like a utility service, in arrears. Alternatively, you can buy a package, which will give you a number of points to spend on your own tailor-made selection of services. Packages are paid for in advance. They give you the freedom to pick as many services as you wish, up to the total number of points that you have in that package.