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Calls are opportunities, so you never want to miss out. However, it is only possible to take so many calls at once.
Rather than lose a call, our Call Queuing service is a useful solution. We offer a first-rate system which helps take the frustration out of holding and smoothly keeps the calls coming through.
It works as we monitor the destinations for your Cloud Numbers. When all the destinations become busy, we begin to stack the calls for you.
We continuously try your destinations until one becomes available, while your callers wait. Waiting callers can listen to pleasant music or hear messages about your company’s products and services.
Our efficient Call Queuing system ensures that their wait is as brief as possible.
All call services are very straightforward to set-up on demand – simply go to the Xpanel to select and enable your chosen options.
There is a choice of how to pay for your services. You can per hour, which is paid like a utility service, in arrears. Alternatively, you can buy a package, which will give you a number of points to spend on your own tailor-made selection of services. Packages are paid for in advance. They give you the freedom to pick as many services as you wish, up to the total number of points that you have in that package.